Get in Touch With Us
If you have a question about one of our reviews, spotted something that needs updating, or want to raise a concern about a listing on cplan.org.uk, this is where to send it. We read every message ourselves and aim to reply promptly, though our focus is research and editorial content rather than customer service for any individual casino.
What We Can and Cannot Help With
Non Gamstop Casinos publishes independent research on casinos not on GamStop that accept GB players, including how their bonuses, payments and games work. We are not affiliated with any of the operators we cover, and we cannot access accounts, process withdrawals, resolve disputes or override a casino's own terms. If you are having a problem with a specific site — for example a delayed withdrawal or a rejected bonus claim — that has to go through the casino's own support and complaints process first, and then, where the casino holds one, its licensing authority.
What we can help with:
- Editorial questions — asking about how we assess wagering requirements, game contribution, or withdrawal limits on any casino we feature, including those reviewed on our guide to trusted non GamStop casinos.
- Corrections — flagging an offer, licence detail or payment method that appears out of date. Casino terms change often, and we would rather fix an error quickly than leave it live.
- Content suggestions — a topic around casinos not on GamStop, payment options, or sports betting that you think deserves coverage.
- General feedback — on the site's usability, clarity, or anything else that affects how useful the content is to you.
How to Get in Touch
Email is the most reliable route. Write to us at [email protected] with a short summary of your enquiry in the subject line — for example "correction" or "review question" — so it reaches the right person without delay. Include the name of the casino or page involved where relevant, along with a link if you have one, as this saves us time tracking down the exact content you mean.
We do not use automated replies in place of a genuine response. A real member of the editorial team reads and answers each message, though during busy periods it may take a little longer than usual.
If You Are Concerned About Gambling Harm
Because our content covers casinos operating outside GAMSTOP — the UK's national self-exclusion scheme — we occasionally hear from readers who are worried about their own gambling or that of someone close to them. We are not a support service and cannot provide counselling, but we take these messages seriously and will always point you towards organisations set up for this purpose, including GamCare and NHS-linked gambling support services. If you have self-excluded through GAMSTOP, be aware that non-GamStop sites are not covered by that scheme, and separate deposit and loss limits, or independent blocking software, may be worth considering instead.
Enquiries About Our Rankings
Some readers write in asking how casinos such as Betmica, Kikibet or Betninja earn their place on our lists. Our position is straightforward: rankings reflect our own research into licensing information, bonus terms, payment reliability and game selection, and no operator can pay to move up the list. If you think we have missed something material about any casino we cover, tell us — that is exactly the kind of message that helps us keep the site accurate.
Before You Write In
A few checks can save you a reply telling you to look elsewhere:
- For questions about a specific casino's current bonus terms or account status, check that casino's own help pages first, since terms can change after we publish.
- For general background on how non GamStop casinos work, wagering requirements, or payment options for GB players, our non GamStop casinos guide may already answer it.
- For anything involving money already deposited or withdrawn, contact the casino directly — we cannot intervene in individual transactions.
Thank you for reading and for taking the time to reach out. Whether it is a correction, a question, or simply feedback on how we can do this better, we welcome hearing from you.